Support
Support and help
Most problems are answered by the guides. For anything that needs the developer, the route is the app's own Google Play listing.
Start here
- What is an M3U playlist?What the file actually contains, how a player uses it, and what a valid link looks like.
- Add an M3U playlistBring your own M3U playlist into the app, step by step.
- Set up ChromecastWhat casting needs, and the checks to try when a device does not appear.
- Use it on an Android TV boxInstall the app on an Android TV box, add your playlist, or cast to the screen instead.
- Fix bufferingWork out whether your connection, the source or the device is holding playback up.
- Fix a playlist that will not loadWork out whether the app or the playlist source is the problem.
- Fix missing soundCheck device volume, the in-app player volume, and the stream's audio format.
- SS IPTV vs TiviMateHow the two players differ on interface, EPG, casting and cost.
- SS IPTV vs IPTV Smarters ProPlaylist-first versus provider sign-in, across screens and free tiers.
Contacting the developer
SS IPTV - Simple, Smart TV is published by Play Souza Apps. The developer's contact details are available on the app's Google Play listing, which is the correct route for app support.
View developer support on Google PlayAbout this website
This website is an information page for the app. It does not run a ticket system, does not promise response times, and does not publish a separate support inbox. Nothing you submit here reaches the developer automatically.
What to include in a request
- What happens, and when. For example: "the playlist opens but every item fails" beats "it does not work".
- Device model and Android version. Found in the device settings.
- App version, if you can find it. Usually shown in the app's information screen or the store listing.
- A screenshot, if it helps. Make sure it does not show a playlist URL, username or password.
Never send these
- Playlist URLs, tokens or share links.
- Usernames and passwords for the service behind a playlist.
- Screenshots that show the full playlist address.
No playlist support here
Neither this website nor the app developer can supply, restore or fix the content inside your playlist. If the source itself has expired or changed, only the source can help.
What support cannot do
- Provide channels, movies, series or a subscription — the app includes none.
- Recommend or supply IPTV services or playlists.
- Bypass a restriction on a source, or restore access you no longer have.
- Install the app on a platform it is not published for.
Still looking? The FAQ covers the common questions in one page. If the app is not installed yet, the download page links to the official Google Play listing.